QUALITY MANUAL -> DETERMINING AND REVIEWING THE REQUIREMENTS FOR PRODUCTS AND SERVICES
Loran Aerospace explains the processes to be applied during project management and the interaction of these processes with each other in the “Project Management and Interaction Diagram of All Related Phases".
Depends on Project Management approach of Loran Aerospace the requirement of the product is determined with the customers and suppliers together. The following points are vital to determine the product requirement:
- Exact Product Reference Number (Manufacturer part number or OEM part number) including extension codes:
- material codes,
- drill or undrilled codes,
- head style codes,
- coating codes,
- other specific codes
- Revision or configuration status of the product,
- Design and/or manufacturer cage code,
- Required product authorization documents including test reports, CofC and (if applicable) FAA/EASA certificates.
For Loran, determining product requirements begins with making sure that the right product is offered within the scope of Quotation Risk Assessment at the bidding stage. The Sales and Marketing Manager reviews all requirements to ensure that we have the ability to meet the product and service requirements prior to offering the product or service.
If any changes are requested from the customer and/or manufacturer during order fulfilment, this requires mutual approval and configuration management. In case of a customer-related process change (for example, a product change due to part number and a special coating request on the product), the manufacturer's approval and warranty conditions are important for Loran. If the manufacturer requests a change during production (for example, the use of alternative raw materials), customer approval at this point is a condition of acceptance for Loran.
In addition, if the customer has special requests regarding the product (e.g. packaging change for products stored in extremely humid or salty water environments), Loran discuss these special requirements with the manufacturer and/or authorized distributor as a configuration. If the manufacturer confirms and accepts these configurations, Loran adds these configurations to the terms and conditions for quotation/invoice for the customer, and to the terms and conditions of purchase order for the supplier.
For special production projects, all technical information, documents and other necessary requirements (tools, gauges, raw material etc.) are provided by the customer, and the project can be started once the manufacturer approves these. For special production projects, First Part Approval is vital obligation and always given by the customer.