QUALITY MANUAL -> 0.7. PROCESS APPROACH
Loran Aerospace Quality Management System (QMS) promotes the adoption of a process approach when developing, implementing, and improving the effectiveness of a quality policy, to enhance customer satisfaction by meeting customer requirements.
Loran is dedicated to improving our customer service commitment by recognizing that the parts we supply play a critical role in our customers operations. It is our commitment to provide the highest quality parts and the most complete airworthiness documentation in the industry. We pride ourselves in responding to the needs of the customer quickly and completing customer orders on time:
- consistently provide products that meet customer expectations and applicable regulatory requirements,
- enhance customer satisfaction through effective application of the quality system, including processes for continual improvement of the system and assurance of conformity to customer and applicable regulatory requirements,
- the requirements of the AS9120 Standards are implemented through written quality manual, procedures, forms and work instructions where applicable.
To deliver on our commitment to total customer focus we constantly work on our internal processes to maximize their effectiveness and efficiency. We recognize that it takes countless individual activities to deliver our products and services and that the process approach ties them all together.
Several key processes make up our business. Our processes depend on one another and individually need continual attention and improvement. We constantly challenge ourselves to refine and change how we do things to reduce the time it takes to get something done with the fewest errors. When errors do occur, we use them as opportunities to learn and improve.
