QUALITY MANUAL -> 4.4. Quality Management System and Its Processes
Loran Aerospace has established, documented and implemented a Quality Management System (QMS) in accordance with ISO 9001: 2015 International standards and SAE AS9120 Rev.B requirements. Loran quality management system also meets customer, legal and regulatory quality management system requirements.
Loran Aerospace maintained and continuously improved the Quality Management System through quality policy, quality targets, audit results, data analysis, corrective and preventive action and review of management.
Loran Aerospace has adopted a Process Approach for its management system. Loran identifies the top-level processes and then manages each of them confidentially; this reduces the potential of unsuitable products or services discovered during final processes or post-delivery. Non-conformances and risks are identified in real time by actions taken in each of the top-level processes.
Loran Aerospace has been identified the following process as the Top-Level Processes:
- Quality Management,
- Sales and Marketing,
- Purchasing,
- Order Fulfillment
Each process can be supported by other activities, such as tasks or sub-processes. Monitoring and control of top-level processes ensures effective implementation and control of all sub-tasks or sub-processes.
Each top-level process has a process description that includes:
- Applicable inputs and outputs expected from these processes,
- Determine the sequence and interaction of these processes,
- Process owners responsible and authorized for these processes,
- Applicable risks and opportunities,
- Identifying critical and supportive resources of the processes,
- Criteria and methods used to ensure the effectiveness of the process,
- Determine and apply the criteria and methods (including monitoring, measurements and related performance indicators) needed to ensure the effective operation and control of these processes,
- Evaluate these processes and implement any changes needed to ensure that these processes achieve their intended results,
- Quality objectives related to the process
Process objectives have been developed considering the following:
- To be consistent with the quality policy,
- Being measurable,
- Consider current requirements,
- Being concerned with the suitability of products and services and increasing customer satisfaction,
- Being traceable,
- To be accessible,
- To be properly updated.